Water Extraction and Carpet Drying

What water extraction and carpet drying means

Water extraction is pulling standing and trapped water out of wet carpet. Carpet drying is what comes next: moving air and removing moisture so the carpet, and the pad under it, dry completely instead of staying damp for days. Doing both well decides whether the carpet stays fresh or starts to smell musty, which is why we treat them as one service.

Leaks, overflows and spills we can help with

This service is for water that has soaked into carpet in a home or a business, such as:

• a washing machine or dishwasher that overflowed
• a water heater that leaked
• a dripping pipe or supply line under a sink
• a toilet or tub that ran over
• a spill that soaked through to the pad
• rain that blew in through an open window or door

What is included

• a walk through the affected area, so we can see where the water went and how far it spread
• extraction of the standing and trapped water from the carpet
• drying with air movers and a dehumidifier
• deodorizing when the carpet needs it
• an honest opinion on whether the carpet and pad can be saved
• clear instructions for what to do while everything dries

How a visit works

1. You call and tell us what happened. We ask a few questions about the water and the room, check availability and set an appointment.
2. We look it over. We check how far the water spread, how wet the carpet is and whether the pad is soaked through.
3. We extract the water. A professional extraction tool pulls the standing and trapped water out of the carpet.
4. We set up drying. Air movers keep air moving across the carpet and a dehumidifier takes moisture out of the room, and we explain how long to expect it to take.
5. We deodorize if needed. Damp carpet can develop a musty smell, and an enzyme treatment goes after the source of the odor instead of covering it.
6. We tell you what we found. You hear plainly whether the carpet is likely to be fine, whether the pad should be replaced and what to watch for in the days ahead.

Can my carpet be saved?

Often it can. Carpet that took on clean water, from a supply line or an appliance overflow for example, and was extracted and dried properly usually comes through well. What decides it is how much water there was, how long the carpet stayed wet and whether the pad is soaked. Carpet that has stayed wet for days, or that took on contaminated water such as a sewage backup, usually cannot be saved, and the pad is often the first thing to go. We look before we promise anything, and if replacing the pad or the carpet is the better choice, we tell you.

What you can do before we arrive

Stop the water at its source if you can, whether that means closing a valve, turning off the washing machine or catching a drip with a bucket. Keep the room ventilated and the air conditioning running, and keep people and pets off the wet carpet. Do not run a household vacuum over it. If small furniture is sitting in the water, lift it onto blocks or foil so the legs do not stain the carpet, and move electronics and loose items out of the way. It also helps to note where the water came from and when it started, so we can plan the visit.

Homes and businesses

The same service is available for carpet in an office, a store or another business. Tell us about the space and what happened, and we will confirm availability with you.

What we do not handle

We specialize in leaks, overflows, small floods and spills on carpet. A large flood, wet walls or subfloors, and structural drying are jobs for a full restoration company. If that is what you need, we will say so rather than start a job we cannot finish.

Why Pronto & Carpet

We are a family-owned company that has served the Charlotte area since 2004. Our technicians are IICRC-certified, and the BBB rates us A+. If something is not right after a visit, call us and we will work with you to correct it.

Where we work

We serve homes and businesses across Charlotte and the nearby towns in North and South Carolina. You can see every place we work on our service areas page.

Related services

Once your carpet is dry, a professional carpet cleaning can lift leftover stains and freshen the whole room. We also clean upholstery and area rugs, right in your home.

Schedule water extraction and carpet drying

Call 704.258.9790 to tell us what happened and check availability. Our hours are 8am to 8pm every day, and we schedule water extraction and drying by appointment. Describe where the water came from, how much carpet is wet and how long it has been wet, and we will tell you what to expect before we arrive.